The Consumer Electronics Mulberry Protection plan covers against accidental damage and more, including the following:
Damage from cracks, breakage & spills
Free repairs for mechanical & electrical breakdowns
Fast replacements with free shipping & no fees
Damage from power surges & electrical failures
Product defects once the Return Period expires
FREQUENTLY ASKED QUESTIONS
What is the Mulberry ADH Program?
Mulberry ADH (Accidental Damage & Handling) offers additional product protection that covers against accidental damage and more. This protection runs concurrently with any Manufacturer's warranty so you can be confident that your product is protected from all of life's messes, for years to come.
How do I purchase Mulberry Protection?
There are 2 ways to purchase Mulberry Protection:
Web Purchase: When purchasing an eligible product on the Post Up Stand website, simply add the desired Mulberry Protection to your cart with your eligible products and check out.
Contact Center Purchase: When purchasing an eligible product with one of our Contact Center Agents, you can choose to have them add the Mulberry Protection to your order at that time.
Once you purchase coverage, you will receive an email from Mulberry within 24 hours with a link to create your account and access to your dedicated Mulberry dashboard, which you can use to manage your plan, file a claim, and contact their team.
Can I cancel my Mulberry Protection Plan?
You may cancel your Mulberry Protection Plan within 30 days of purchase by contacting Post Up Stand at 1-800-935-3534. If there has been no claim filed against the plan, the plan will be void and you will receive a full refund.
How do I file a claim?
Simply log in to your dedicated Mulberry dashboard at getmulberry.com/login for a 1-click, receipt-less claims filing process. You can also contact the Mulberry customer support team via support@getmulberry.com.
What happens if I return or exchange my products?
Each Mulberry Protection plan is tied to the specific product with which it was purchased If you return or exchange your product, you will need to contact Post Up Stand directly at 1-844-977-3212 to cancel the warranty and receive a refund.
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