Using Your Tax-Exempt Status on Post Up Stand Orders
Information on Tax Exemption
If your organization is a government body, including federal, state, or local governments; a non-profit educational institution; a religious entity; or a charitable organization, you may be tax exempt. You can apply for tax exemption through your state's Division of Taxation, and if your organization qualifies you will be given a certificate that you can present at point of sale with retailers.
But what does this mean in terms of ordering with Post Up Stand? It means you are able to make a tax-free transaction on a purchase that would normally be subject to sales tax after submitting and receiving confirmation that your account has been verified.
How to Place a Tax Exempt Order
Step 1. If you don't already have one, you will need to create an account with Post Up Stand
We associate tax exemption status with your account which allows us to automatically deduct the tax on any future applicable orders. Please note you will need to make sure your Tax Exemption Certificate has not expired. If you do not already have a Post Up Stand account, you can sign up at this link:
If you already have an account, you will need to know the email address associated with your account.
Step 2. Email your state tax exemption or resale certificate 1 to us
If this is your first time ordering with us, send an email to firstname.lastname@example.org making sure to:
- Let us know in your email that you have never ordered with us so we can create a Customer ID for you
- Fill out your state tax exemption or resale certificate, listing D2G Group, LLC in the vendor/seller section
- Sign and date your state tax exemption or resale certificate prior to submitting
- Write out the email address associated with your Post Up Stand account in the body of your email, even if it’s the same one you’re emailing from
- Attach your state tax exemption or resale certificate as a PDF file to the email
If you have ordered with us before, look on any previous invoices or quotes to find your Customer ID. Once you have it, follow the steps listed above instructing how to send the email, making sure to include your Customer ID in the body of the email.
1 Note: State tax exemption or resale certificate must match the state and order is shipped to, not the billing address of the order or the address of your business, if different. If you are picking up an order in person at our facility, a Massachusetts exemption is needed.
Step 3. Wait for confirmation and once received you can place your order
A confirmation email will come through within two business days that your tax exemption has been validated in our system.
Once we have validated your account as tax exempt, you can get shopping! Just make sure you are logged into your account and the shopping cart will not apply sales tax at checkout for any valid orders.
If you have any questions or would like to place an order over the phone, call our customer service team at 1-800-935-3534. Make sure you are ready to provide the email address associated with your account as our customer service representative will need it to help place your order.
Frequently Asked Questions
I’ve already paid for an order that should have been tax exempt. What do I do now?
First you will need to follow the steps above so we are able to validate your account tax exemption. When sending that initial email, let us know you have any previous orders that qualify for a refund of sales tax.
We will refund any sales tax charged back to the original form of payment once your tax exemption has been validated. Refund requests are generally created within two business days of the validation of your account, though the actual time to process your refund may vary.
How long after a purchase to I have to request a sales tax refund?
If you've placed an order up to one year prior to your account being validated, we will typically honor refund requests, provided that your business was eligible for tax exemption within that timeframe. However, we may be able to grant an extended refund period if your order was placed over one year ago. For assistance with orders placed over one year ago, please email us.
Is it possible to mail you my tax exemption documentation instead or emailing it?
Yes, you can. However we do not recommend doing so, as this will cause a significant delay in the process of setting up your account for tax exemption. We strongly recommend that you email instead for the best experience and cannot provide a turnaround time estimate for requests sent via mail.
Can I submit multiple tax exemptions if I receive orders from Post Up Stand in two or more states?
Yes, you have two options for doing so. You can either attach them to your email separately, or, if available to you, you can attach a multi-jurisdiction tax exemption form that allows for multiple states to be listed.