FAQs

Showcase your message anytime, anywhere! Our innovative retractable banner stands and large format printing services are perfect for trade shows, lobbies and point-of-sale displays.

Post-Up Stand – featuring high-quality retractable banner stands and scrolling banners – offers an attentive customer service program available to answer any questions you might have. Below is a list of our frequently asked questions. If you have additional questions, please call us at (800) 935-3534. We welcome the opportunity to work with you!

What is included in the price of your banner stands?

Full Post Up Stand Unit, a banner and a tote bag.

What is the difference between a Vinyl Banner and Banner Stand?

Banner Stand is an aluminum hardware that holds our full color printed banner. When searching our site for "banner stand" you will find a wide variety of combinations between the hardware and the materials that the banners are printed on. Banner Stands are mostly used for trade shows, retail stores, lobbies etc.

Vinyl Banner is our 13oz material that we use for banners/signage WITHOUT hardware. Just like our banner stand displays, our Vinyl Banners are printed in full color. Vinyl Banners are great for indoor/outdoor use and can be easily hung on walls using grommets.

What is the difference between the narrow base retractable unit and the wide base retractable unit?

Both the wide and narrow base banner stands are effective and durable advertising display solutions. When comparing the same sized displays, the wide base stands will weigh more. For example, the wide base 33” x 80” wide base stand weighs 15lbs, compared to the 33” x 80” narrow base’s 7lbs. Please note: the same types of printed media are used for both the wide base banner stands and the narrow base banner stands. Here are other key differences:

Wide Base Retractable Banner Stands

  • Thicker aluminum base
  • Wider base self-stabilizing
  • Heavier weight base than same sized narrow base stand
  • Decorative endcaps offered for the wide base model for additional cost
  • 2-year warranty

Narrow Base Retractable Banner Stands

  • Thinner aluminum base
  • Base is stabilized by feet that swing out from under the base
  • Swinging feet offer support on both back and front of the base
  • Same sized models lighter than wide base stand
  • 180 day warranty

What materials are your retractable banners made of?

Our most popular material for the retractable stands is the stay flat vinyl. We also offer bond paper with a 3 mil laminate, in your choice of matte or gloss finish, polyester satin and a fabric that is printed with dye sublimation.

What is the difference in your materials?

Material for Complete Post-Up Stand Unit (Poster, stand, and carrying bag).

  1. Vinyl stay flat is our most popular and most durable selection because it has no curling along the edges
  2. 46 # bond paper with a 3 mil laminate. The lamination is available in either: matte (recommended for text) gloss (recommended for images)
  3. Fabric printed with dye sublimation, gives your banner a bright vibrant look.

What is the turnaround time for your products?

We need 48 hours for production after proof approval and then we ship FedEx ground from Maple Heights, Ohio (a Cleveland suburb). Rush shipping is available upon request.

How long will it take to receive an electronic proof?

You will receive a free electronic proof with 24 business hours after your order is placed.

What shipping methods do you use?

Our main carrier is FedEx. We also have UPS available. You may use your account number to ship as well. However, we cannot ship to a P.O. Box.

Who does the layout of the banner?

Graphics can either be done through your own resource or through our graphic design department. Spec sheets are available on our website for each product. We offer graphic design services for $52.00 per hour.

Can I get pictures off the Internet? Why or why not?

Not usually. Most pictures retrieved off the Internet are very small with low resolution. For best output, a high-resolution photo is suggested.

Can I make a “wall” out of the banners? Will the pictures connect?

No, the banners are not able to tile together. There is a 1.5-inch gap between units and posters.

How do I place an order? Can you take an order over the phone?

The fastest and easiest way to place your order is by using the “buy now” option on the website

  1. Click on the product you would like to order.
  2. Choose the correct size and click the buy now button.
  3. Choose your preferences and continue through the checkout process.
  4. Upload your artwork files.

To ensure that we have received accurate order information, we do not take orders over the phone.

Do you accept credit cards?

Yes. We accept American Express, MasterCard, Visa, and Discover. Please make sure your billing address matches the address on your credit card when placing your order.

Where are you located? Will your location affect my shipping options?

We are located in Maple Heights, Ohio 44137. Many of our customers are located throughout the continental United States and Canada, if rush delivery is needed you may need to upgrade your shipping to the 2-day or next day option.

Do you ship outside the United States?

Yes, we ship domestic and international.

How do I contact your sales office?

By Phone: (216) 332-0530 or (800) 935-3534

By email: sales@postupstand.com

What is a dye-sublimation printer?

Our dye-sublimation printers have a direct to fabric printing, where the ink is applied directly to the substrate and sublimated with heat and pressure that is built into the printer. Textiles can be customized with photo quality images that become a permanent part of the fabric. The quality of the stunning, high color images is perfect for any tradeshow display banner or custom table throw.

CMYK printing vs. PMS Colors

All of our printers print in CMYK. Pantone spot colors (PMS) are solid inks that are assigned numbers that look the same no matter who prints them. CMYK colors are created using a mix of Cyan, Magenta, Yellow and Black inks. Since there are variations between presses, press operators, materials and other factors, CMYK colors are not guaranteed to be perfectly reproduced between printers or even print jobs. If a specific PMS color is required, it is highly recommended to purchase a paper proof for an additional $25 per proof.

What are the End Caps for the Wide Base Retractable Stands?

End caps are plastic covers that go on either end of the aluminum hardware base of the stand. They are not a necessity but they do add a more finished look to the stand. They are available in black or blue.

How can I make sure my colors print correctly?

Here is a color guide to help you overcome some of the more common color reproduction issues.

Please wait...